Storal Nurseries Limited (“Storal”) is a company registered in England and Wales under Company number 02434041 which has its registered office address at 111 Baker Street, London, W1U 6RR.
You are entering a contract with Storal where it operates the relevant nursery or with Storal as agent for the relevant Storal group company which operates the nursery. Details of the relevant Storal group company and the nursery (together the "Nursery") will be detailed in the Fee Sheet. These Terms and Conditions together with the Fee Sheet, Privacy Notice and Registration Form constitute your "Agreement" with us regarding the provision of early years education and care. Throughout this Agreement Storal and its affiliate companies may be referred to as the “Nursery,” “Group”, “we” and the Parent(s)/Guardian(s) (as identified on the Registration Form) may be referred to as “you”.
As a nursery, we have a responsibility in accordance with the Children Act 1989 and 2004, The Early Years Foundation Stage, Sections 40 Childcare Act 2006 and related guidance to protect all children and families in our care. As such, we have a Safeguarding policy, which is available to view at the Nursery at any time.
When you have decided you wish to purchase childcare services from us, we will ask you to complete a Registration form. Fees are available via the website or through the Nursery. To request a place for your child at the Nursery, you must complete a registration form and return it to the Nursery. The Nursery will contact you to confirm when a place is available for your child. Once the Nursery has contacted you, to reserve your child’s place, you will need to pay the non-refundable registration fee and deposit.
The date your child starts is subject to availability. Once agreed with you, any deferrals or changes to your start date are subject to availability. If we are unable to accommodate your deferral request, we will treat it as a cancellation and offer to add you to our waiting list. We cannot accept requests for deferrals less than 6 weeks prior to the start date as this would fall within 6 weeks cancellation notice period, and cancellation fees would be payable.
Prior to your child starting, you agree to provide to the Nursery in writing or electronically all relevant health and care requirements (including any allergies, intolerances or medical conditions) relating to your child. It is your continual responsibility to notify the Nursery of any changes or additions to this information on an on-going basis.
The Nursery is open Monday to Friday each week and is closed for public holidays and may be closed on other designated days. To find out the Nursery’s opening hours and closed days, check the Nursery’s notice board or ask the Nursery for the schedule.
Only you, your emergency contacts listed on the Registration Form, or an individual authorised to collect your child (together the "Authorised Contacts") can collect your child from the Nursery in compliance with the policy regarding arrivals and departures. You agree to provide the Nursery with up-to-date contact details for Authorised Contacts.
If you are late collecting your child, we will charge you a late pick-up fee of £10, and a further £10 for every 15 minutes you are late. In addition, if your child remains in Nursery after the specified closing time and the Nursery has not been able to reach an Authorised Contact, we may need to call Social Services and/or other Government bodies as the Nursery deems appropriate as per our policy.
The Nursery fee rates (the “Fees”) are dependent on your child’s age and booking patterns. We list our Fees on our "Fee Sheet" and this is available at any time upon request.
Fees are subject to review at any time, and we may amend them by providing you with 6 weeks’ advance notice. If you do not wish to pay the revised fee, you may end this contract by giving us 6 weeks’ advance notice as detailed in the Notice of Termination section of the Terms and Conditions. If the Fee changes are due to a change of your child’s age, the new Fee Rate will apply from the first of the month after your child’s birthday.
You agree to pay your Fees monthly in advance on the first of each month (the "Due Date"). You may pay your child’s first month’s Fees by bank transfer or by Direct Debit. Thereafter, monthly fees must be paid by Direct Debit unless the Nursery authorises an alternative payment method in writing in advance. You are required to complete a direct debit mandate when you register your child with us.
The Nursery also accepts childcare vouchers or the Government’s Tax Free Childcare scheme for all or part payment of Fees. These must clear into our account by the Due Date otherwise we will automatically allocate the payment to the next month’s Fees and we will consider the current month’s Fees outstanding.
In addition to the Fees, the Nursery reserves the right to charge the following ancillary nursery fees:
You agree to pay all ancillary fees as applicable to you. The Nursery also reserves the right to terminate or suspend your child’s place with immediate effect if at any time there are unpaid Fees.
We will not refund any Fees if your child is absent due to illness, self-isolation, holiday, extreme weather conditions or any other events outside of our control. The Nursery will not refund any fees for Nursery closures on public holidays or other Nursery designated closure days such as inset days as the fee rates set will have taken these closure days into account.
Each of the Parent(s)/Guardian(s) who have signed the Registration Form will be jointly and severally liable to pay, in full, the Fees (as defined below).
Storal nurseries participate in the Government’s 15 and 30 hours funding offer. The Department for Education (DfE) only offers funded hours during the 38 weeks of term time. For children who attend our nurseries year-round, we “stretch” their funding entitlement across the year, offering parents the same hours of funding entitlement each month. Please refer to the Fee Sheet or speak to your Nursery to find out how many hours a week you are entitled to.
Parents that claim funding give their consent and commitment for us to stretch their funding for at least a term. If, at the point of termination, you have used more funded hours than we have claimed from the Local Authority (LA), we will reclaim the costs of any unfunded hours from you at our usual private rates.
There is no rebate to parents for unused funding. Where a child leaves the nursery to join another Early Years setting part-way through the term, we will transfer funding at the end of your notice period, unless your LA does not permit a transfer to happen.
Children joining us mid-way through the term (i.e. after the LA headcount date) will be charged our regular fee rates (as outlined in our Fee Sheet) until the next term begins, or sooner if their funding is transferred over to us by the LA.
If a parent is unable to pay the Essential Extras charge or pay for any non-funded hours, they will need to speak to the Nursery Manager to discuss alternative options. In order to remain financially viable, we can only offer a limited number of free places per term. Priority is given to families in need, in accordance with our Admissions Policy. Free places are offered on a termly basis and will be reviewed before the start of each term.
We are required to keep the LAs informed of child absences and they have the right to recover funding payments made during periods of absences. Parents are responsible for paying Storal for any funding that the LA reclaims from us due to a child’s absence. Where a child’s absence included funded hours, this missed funding cannot be used at a later date.
It is possible to share funding between two different providers, but parents should note the complexities of claiming in a mixed funding model. Parents should let us know of their intentions to claim at another setting before making a definite arrangement, as this decision will affect the hours we are able to claim for. Total funded hours cannot exceed the maximum allowance of 570 hours or 1,140 hours per year.
To claim funding, you must complete the Parent Declaration. This is set by your LA. It will be sent to you termly. Failure to complete the parent declaration may mean you are ineligible for funding and the nursery may need to reclaim the costs of any unfunded hours at our usual private rates.
The Nursery offers a sibling discount, detailed on the fee sheet. A full-time discount is also available for children attending 5 full days, as shown on the Fee Sheet. Discounts may be revoked or changed with 6 weeks' notice.
In the event that the Nursery applies any discretionary discount to nursery fees, this discount will be solely as a gesture of goodwill and will not constitute any variation of this Agreement. Only one discount may be applied at a time.
Subject to availability and the Nursery’s minimum session requirement, you may increase or decrease your child’s booked sessions. If you wish to decrease your child’s booked sessions, you can do so by providing at least one calendar months’ notice in writing. Any reduction in sessions will only commence from the 1st of the month. For the avoidance of doubt, if you wish to reduce sessions and you give notice after the beginning of the current month, then the change will take effect from the month after next.
If available, you may book additional sessions outside your normal booking pattern. You agree to pay for any additional sessions as per the Fee Sheet. All additional sessions must be paid for prior to your child attending the additional sessions. You must give the Nursery at least 48 hours’ notice to cancel any additional sessions to avoid being charged.
Children cannot attend Nursery if they are suffering from sickness, diarrhoea, an infectious illness or have any non-specific rashes until they are symptom free or cleared to return to Nursery by a doctor. Please refer to the policy on illnesses for further details.
You will need to complete the required documentation prior to the Nursery administering any medically prescribed medication to your child. Your child’s attendance at Nursery whilst on medication is at our sole discretion.
With your consent the Nursery may apply sunscreen to your child before going outside - please speak to the Nursery for further information and details on how you can provide your consent.
If you wish to terminate your child's place at the Nursery you must provide a minimum of 6 weeks’ notice in writing to the Nursery. For the avoidance of doubt, in the event that you terminate your child's place, the full amount of the Fees for the relevant notice period shall remain payable.
The Nursery may terminate your child's place at any time with 6 weeks’ written notice to you.
Notwithstanding the above, the Nursery reserves the right to terminate your child’s place with immediate effect and without notice if you breach this Agreement, have outstanding Nursery Fees owed, or if we at our sole discretion consider termination of your child’s place to be in the best interests of the Nursery and/or the welfare of your child, other children at the Nursery, or our team.
We may also withdraw your child’s nursery place and end our contract with you if your child’s circumstances change. Should your child’s circumstances change and/or should we receive information (whether directly or indirectly) to suggest that your child’s circumstances have changed or will change during the course of your child’s care with us, which mean that we are or will no longer be able to provide adequate nursery care to your child for any reason, we may end our contract with you and withdraw your child’s place. Where this is the case, we will use our reasonable endeavours to provide you with at least 6 weeks’ notice of our intentions but this may not always be possible in circumstances beyond our reasonable control and so cannot be guaranteed. If we do withdraw your child’s place with us, we will refund you for any nursery services you have paid for but not received due to the early withdrawal
We process personal data including but not limited to sensitive data such as name; address; telephone numbers; email addresses; authorised and medical contacts; child photographs and learning and development records. Please refer to our Privacy Notice for details on how we protect and handle your personal data.
With a view to protecting all parties, most nurseries have CCTV in situ, with cameras covering relevant areas. By confirming a place with us, you are confirming you accept the full use of this security tool. Please request our Data Protection Policy and Privacy Notice for further details.
If during this contract, and for a period of 6 months after the termination of this contract, a nursery team member leaves our employment or reduces their hours to work with you, you agree to pay a fee to us (The Recruitment Fee). The Recruitment Fee will be 20% of the annual gross market rate salary of an individual with equivalent qualifications and role as the former Nursery team member.
The Nursery is not responsible for any items left by you at the Nursery, including without limitation, prams, car seats, clothing, shoes and toys.
We may, at our absolute discretion, from time to time, update the terms of this Agreement and we will give parents not less than one month’s notice of any changes, unless we are otherwise required to amend the terms sooner by new or amended legislation. This Agreement incorporates the Terms and Conditions, Fee Sheet, Privacy Notice and Registration Form, all as amended from time to time and available from the Nursery, and together represent the entire agreement between you and the Nursery.
If any part of this Agreement should prove to be invalid or unenforceable for any reason it shall not affect the validity or enforceability of the remainder of this is Agreement.
For the purposes of constitutional changes to the Nursery or amalgamation we reserve the right to transfer the undertakings of the Nursery to any other natural or legal person, and to assign the benefit of this Agreement in connection with any such transfer.
The Terms and Conditions will be governed by English Law and is subject to the exclusive jurisdiction of the English Courts.